Career Code: AC101 [Apply Now]
Department: Accounting and Billing
Location: Shenzhen, China
Openings: 2

Job Description
As a customer billing and general accounting employee, your duties are to manage and monitor all paid customer accounts, as well as the keeping of general accounting for our company. You must have an accounting background, be very detail-oriented, and good with math. Since you will also be interacting with customers, you must be very customer-friendly, and have good English communication skills.

Specific Requirements:

• Customer Billing:
  • ModernBill: It's a huge plus if you are familiar with this billing system and its functionality. However this is not a requirement, as we will train.
  • Answer customer billing support questions, issue credits, create invoices, upgrade/downgrade accounts, add/remove hosting packages, cancel accounts, etc.
  • Suspend/terminate non-paying customers.
  • Create various financial reports of trends, profit margins, etc.
  • Kayako eSupport/SupportSuite: This will be the primary support ticket system used. It is not too complicated but it would be a plus if you know how to use it.
• Company Accounting:
  • Record and monitor all incoming company payments and outgoing company expenses.
  • Create tax reports, submit tax returns and issue tax payments.
  • Must be fluent with one or more of industry-standard accounting programs such as Quickbooks, PeachTree, etc. Requires 2+ years of experience.
  • Track employee work hours and issue salary checks
  • Create company profit/expense reports and recommend changes as needed.
• English Skills: Must be proficient in reading and writing English. Clients are in the U.S. so your English grammar and spelling must be good. This is VERY IMPORTANT. Speaking/listening skills will not be required (although it's a plus) as all tech support is done via a web support ticket system and online chat.
• Security: Must have a good grasp of network/computer security and will take care in making sure all customer data is secured, and security procedures followed.
• Customer Care: Must be very detailed oriented and patient with customers. You must be thorough in resolving issues with clients, trying to fix problems with as little runaround as possible.

General Requirements:

• Applicant must be 18+ years old, mature, professional, responsible, prompt, organized, on-time, and detailed-oriented.
• Must be at least a college graduate.
• Must be willing and available to learn and stay at this job for at least one year.
• Must be able to type at least 50 words a minute.
• Must be quick in responding to, and addressing customer queries.
• Must enjoy working with customers and have patience when dealing with them.

[Apply Now]