Career Code: TS101 [Apply Now]
Department: Technical Support
Location: Shenzhen, China; Worldwide
Openings: 6

Job Description
As a front-line support person, you will be the first person a customer interacts with when he/she is requesting technical support. Most of your support work will be done via our online support ticket system, email, and live chat (text chat). You must have strong English writing and reading skills, as most of our customers are from North America.

Specific Requirements:

• Cpanel/WHM: Should be familiar with this hosting control panel and know how to administer/troubleshoot/maintain it. Should have at least 1 year of experience.
• Linux: Must be proficient in Red Hat/Fedora Linux administration and know how to work around the system. Things such as permissions, shell commands, troubleshooting, etc. If you have a certification it's a plus. Should have at least 1 year of experience in Linux.
• English Skills: Must be proficient in reading and writing English. Clients are in the U.S. so your English grammar and spelling must be good. This is VERY IMPORTANT. Speaking/listening skills will not be required (although it's a plus) as all tech support is done via a web support ticket system and online chat.
• Security: Must have a good grasp of network/computer security and will take care in making sure all systems are secured, and security procedures followed.
• Apache: Must be familiar with and understand how to administer, configure, and maintain basic Apache issues. At least 1 year experience.
• MySQL: Should be familiar with administering, configuring, and debugging problems. Preferably 1 year's experience, but it is not a requirement.
• Exim/Qmail/Pop3: Must be proficient in how to admin/configure/debug problems. Email problems are common and you must be able to troubleshoot issues for clients and fix problems.
• FTP and SSH2: Must understand the ins and outs of the core concepts and how to fix problems that arise. Often clients will have problems connecting, and you will need to help them fix this. At least 1 year experience.
• PHP/Perl: Should be familiar with how to administer/configure/maintain PHP and Perl. Should understand security issues associated with these languages and it would be a plus if you knew how to code in them as well, although not necessary. Preferably 1 year's experience, but it is not a requirement.
• DNS and Domain Names: Must be proficient in the understanding of how domain names/dns work and how to fix problems that arise, as clients will be registering and/or configuring domain names and often have trouble. At least 1 year experience.
• SSL: Must understand the basics of SSL certificates and how they are configured and registered. At least 1 year experience.
• Customer Care: Must be very detailed oriented and patient with customers. You must be thorough in resolving issues with clients, trying to fix problems with as little runaround as possible.
• ModernBill: Should be familiar with this billing system and know how to use it and operate it. As a support tech you will not be involved too much with the billing side of things, only to look up clients and check on things. Preferably 1 year's experience, but it is not a requirement.
• Kayako eSupport/SupportSuite: This will be the primary support ticket system used. It is not too complicated but it would be a plus if you know how to use it.

General Requirements:

• Applicant must be 18+ years old, mature, professional, responsible, prompt, organized, on-time, and detailed-oriented.
• Must be at least a college graduate.
• Must be willing and available to learn and stay at this job for at least one year.
• Must be able to type at least 50 words a minute.
• Must be quick in responding to, and addressing customer queries.
• Must enjoy working with customers and have patience when dealing with them.
• If you are applying for this position to work remotely (not in the U.S./China):
  • Must have your own computer and can work from home or own office.
  • Must have stable broadband internet connection that will not go down often. Do not apply if you will be working from a dialup connection, as that is too slow, leading to performance issues.
  • Must be available via MSN, AIM, or Yahoo chat during working hours.

[Apply Now]

• Cpanel/WHM: Must be proficient in this hosting control panel and know how to administer/troubleshoot/maintain it. At least 1 year experience.
• Linux: Must be proficient in Red Hat/Fedora Linux administration and know how to work around the system. Things such as permissions, shell commands, troubleshooting, etc. If you have a certification it's a plus. I need someone with at least 2 years of experience in Linux.
• English Skills: Must be proficient in reading and writing English. Clients are in the U.S. so your English grammar and spelling must be good. This is VERY IMPORTANT. Speaking/listening skills will not be required (although it's a plus) as all tech support is done via a web support ticket system and online chat.
• Security: Must have a good grasp of network/computer security and will take care in making sure all systems are secured, and security procedures followed.
• Apache: Must be proficient and understand how to debug problems, upgrade Apache, administer, configure, and maintain Apache. At least 2 years experience.
• MySQL: Must be proficient in how to admin/configure/debug problems. At least 2 years experience.
• Exim/Qmail/Pop3: Must be proficient in how to admin/configure/debug problems. Email problems are common and you must be able to troubleshoot issues for clients and fix problems.
• FTP and SSH2: Must understand the ins and outs of the core concepts and how to fix problems that arise. Often clients will have problems connecting, and you will need to help them fix this. At least 3 years experience.
• PHP/Perl: Must know how to administer/configure/maintain PHP and Perl. Must understand security issues associated with these languages and it would be a plus if you knew how to code in them as well, although not necessary. At least 2 years experience.
• DNS and Domain Names: Must be proficient in the understanding of how domain names/dns work and how to fix problems that arise, as clients will be registering and/or configuring domain names and often have trouble. At least 3 years experience.
• SSL: Must understand the basics of SSL certificates and how they are configured and registered. At least 1 year experience.
• Customer Care: Must be very detailed oriented and patient with customers. You must be thorough in resolving issues with clients, trying to fix problems with as little runaround as possible.
• ModernBill: Should be familiar with this billing system and know how to use it and operate it. As a support tech you will not be involved too much with the billing side of things, only to look up clients and check on things.
• Kayako eSupport/SupportSuite: This will be the primary support ticket system used. It is not too complicated but it would be a plus if you know how to use it.

General Requirements:

• Applicant must be over 18+ years old, mature, professional, responsible, prompt, organized, on-time, and detailed-oriented.
• Must be at least a college graduate.
• Must be willing and available to learn and stay at this job for at least one year.
• Must be able to type at least 50 words a minute.
• Must be quick in responding to, and addressing customer queries.
• Must enjoy working with customers and have patience when dealing with them.
• If you are applying for this position to work remotely (not in the U.S./China):
  • Must have your own computer and can work from home or own office.
  • Must have stable broadband internet connection that will not go down often. Do not apply if you will be working from a dialup connection, as that is too slow, leading to performance issues.
  • Must be available via MSN, AIM, or Yahoo chat during working hours.

[Apply Now]

• Cpanel/WHM: Must be proficient in this hosting control panel and know how to administer/troubleshoot/maintain it. At least 2 years experience.
• Linux: Must be proficient in Red Hat/Fedora Linux administration and know how to work around the system. Things such as permissions, shell commands, troubleshooting, etc. If you have a certification it's a plus. I need someone with at least 4 years of experience in Linux.
• English Skills: Must be proficient in reading and writing English. Clients are in the U.S. so your English grammar and spelling must be good. This is VERY IMPORTANT. Speaking/listening skills will not be required (although it's a plus) as all tech support is done via a web support ticket system and online chat.
• Security: Must have a good grasp of network/computer security and will take care in making sure all systems are secured, and security procedures followed. You will need to be famliar with security tools such as IPChains/IPTables, LogCheck, Snort, Nessus, TCPDump, Tripwire, Ethereal, etc.
• Apache: Must be proficient and understand how to debug problems, upgrade Apache, administer, configure, and maintain Apache. At least 4 years experience.
• MySQL: Must be proficient in how to admin/configure/debug problems. At least 3 years experience.
• Exim/Qmail/Pop3: Must be proficient in how to admin/configure/debug problems. Email problems are common and you must be able to troubleshoot issues for clients and fix problems.
• FTP and SSH2: Must understand the ins and outs of the core concepts and how to fix problems that arise. Often clients will have problems connecting, and you will need to help them fix this. At least 4 years experience.
• PHP/Perl: Must know how to administer/configure/maintain PHP and Perl. Must understand security issues associated with these languages and it would be a plus if you knew how to code in them as well, although not necessary. At least 3 years experience.
• DNS and Domain Names: Must be proficient in the understanding of how domain names/dns work and how to fix problems that arise, as clients will be registering and/or configuring domain names and often have trouble. At least 4 years experience.
• SSL: Must understand the basics of SSL certificates and how they are configured and registered. At least 2 years experience.
• Customer Care: Must be very detailed oriented and patient with customers. You must be thorough in resolving issues with clients, trying to fix problems with as little runaround as possible.
• ModernBill: Should be familiar with this billing system and know how to use it and operate it. As a support tech you will not be involved too much with the billing side of things, only to look up clients and check on things.
• Kayako eSupport/SupportSuite: This will be the primary support ticket system used. It is not too complicated but it would be a plus if you know how to use it.

General Requirements:

• Applicant must be over 18+ years old, mature, professional, responsible, prompt, organized, on-time, and detailed-oriented.
• Must be at least a college graduate.
• Must be willing and available to learn and stay at this job for at least one year.
• Must be able to type at least 50 words a minute.
• Must be quick in responding to, and addressing customer queries.
• Must enjoy working with customers and have patience when dealing with them.
• If you are applying for this position to work remotely (not in the U.S./China):
  • Must have your own computer and can work from home or own office.
  • Must have stable broadband internet connection that will not go down often. Do not apply if you will be working from a dialup connection, as that is too slow, leading to performance issues.
  • Must be available via MSN, AIM, or Yahoo chat during working hours.

[Apply Now]