FAQ - Frequently Asked Questions

• Account Basics
• Username and Password
• What DNS servers do I use for my domain name?
• Accessing your account via its URL or associated temporary url
• Accessing your account via FTP
• Accessing the Hosting Account Control Panel
• The Home Directory
• Why isn't my domain name working?
• No-More-Ads Plan specifics
• Why isn't SSH enabled for my account?
• I've run out of bandwidth. What do I do?
• What is the control panel contact email address for?
• Accessing the Billing Control Panel
• How do I order additional disk space for my site?
• Do you have any step-by-step tutorials on your site?

• Billing
• Can I pay by regular mail?
• How do I upgrade/downgrade my account?
• How do I close my account?
• I've received declined billing notices from Paysystems. What do I do now?
• Can I pay by check online?
• How do I check my billing information, view invoices, update credit card, etc?
• Why is there another support ticket system in the Billing Control Panel? Which one do I use?

• CGI Based Programs
• Where to place your CGI scripts
• The path to Perl
• The path to Sendmail
• Setting directories within your cgi scripts
• Understanding File Permissions
• Setting File Permissions
• Warnings and Security Issues
• SSI and .shtml

• Configuring Mail Readers
• Outlook Express
• Netscape Mail

• Configuring your FTP clients
• Configuring Cute FTP
• Configuring WSFTP

• Microsoft FrontPage
• Using Microsoft FrontPage

• SSL
• Overview and usage of SSL

• Setting up Domain Email
• Pop Email Accounts
• Setting up and configuring
• Default Email Address Setting up your catch-all, and Avoiding Spam
• Configuring email auto-responders
• Filtering incoming email and setting up email blockers
• Email forwarding setup
• Using Web Mail to access your email accounts

• Setting up and managing Sub-Domains
• What's a sub-domain and how do they work?
• Setting up and managing a sub-domain
• Independent cgi-bin
• Sub-Domains and email

• The ins and outs of DNS and how it effects your domain
• Understanding DNS and Name servers
• What is DNS?
• Where are all of the DNS records kept?
• Changing your Name Server settings, so your domain points to your Server Pro account
• Accessing your domain manager
• The 3 to 4 day propagation period - Understanding what happens during this time frame
• Where do the Root Name Servers receive their information from?
• DNS Cache and your ISP
• The DNS propagation process is not limited to ISP's!
• What to expect during this 2 to 4 day propagation period
• Side effects that can be expected during the propagation time frame
• Checking your DNS update status (outside of your ISP)
• Working on your account during the DNS propagation period
• Setting up your own Name Server (for advanced webmasters)

• Understanding the web site file system
• index.html and why you should use it
• Understanding case sensitivity
• Uploading your files in the correct mode (ASCII or Binary)
• The difference between ASCII and BINARY
• Setting your FTP client to automatically detect ASCII and Binary file transfers
• File Types and how they control the behavior of your files
• FTP and FrontPage (What you should know)
• How come the files I've uploaded doesn't show up on my web site?