FAQ - Frequently Asked Questions

Where do the Root Name Servers receive their information from?

The Root Name Servers will query "domain registers" several times a day. Domain Registers, being entities such as Network Solutions, and the newer OPEN SRS based systems. The Root Name Servers will gather this information from the many registers now in existence, and update their master records accordingly. Now your ISP must access the Root Name Servers, and update their DNS records, which reside on their 'local' DNS server. This process is fully automated and most ISP's will check the Root Name Servers for updates every 24-hours. Beware however, that some lame ISP's will delay this process for as much as 2 to 4 days in some cases. If that happens, it will no doubt cause additional confusion, as everyone else will be reaching your new account on our servers except you. This is because your ISP has not updated their DNS records, and or have not cleared their DNS cache, which means they'll still be pointing your domain name to your old server. If it's a new domain name you've registered, then you'll receive a blank "Site Not Found Page."

Related Topics:
The DNS propagation process is not limited to ISP's!
What to expect during this 2 to 4 day propagation period
Working on your account during the DNS propagation period
What is DNS?
Accessing your domain manager
Changing your Name Server settings, so your domain points to your Server Pro account
Side effects that can be expected during the propagation time frame
Where are all of the DNS records kept?
The 3 to 4 day propagation period - Understanding what happens during this time frame
Setting up your own Name Server (for advanced webmasters)
Understanding DNS and Name servers
DNS Cache and your ISP
Checking your DNS update status (outside of your ISP)