FAQ - Frequently Asked Questions

Configuring email auto-responders

What is an Email Auto Responder?

Email auto responders will automatically send a customized auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something like moreinfo@yourdomain.com. In most other cases, they are used to send a 'courtesy reply' to anyone whom sends a query to your companies main email address. When visitors email this address, they recieve a response such as: Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-222-1212. Thanks!), and so forth.

There are two types of Auto Responders:

1) The silent Auto Responder

In this case, you configure the responder to send the desired information when it's emailed, however you 'do not' receive copies of the inquiries that people originally sent. This method is typically used if you have a product and want people to email an address for additional information on it. You simply tell them to email moreinfo@yourdomain.com, and they receive additional information on it. Again, you 'will not' receive receipts of the visitors emailing the auto responder. If you want to do this, please read the next paragraph.

2) The Auto Responder that sends you the original inquiry

In this case, the auto responder is setup to work with a (currently configured pop email account). Now, the sender receives your automated response, and you receive their 'original inquiry'.

How to setup an Auto Responder:

1. login to your Control Panel
2. Select "Auto Responders"
3. Select "Add Auto Responder"
4. Enter the "Email Address" to send the auto response
5. Enter a "From" name, (for example, my company)
6. Enter a "Subject", (for example, thank you)
7. Enter your message in the "Body" area

Select "Create" and that's it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you've configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated response.

Remember! If you want to receive the "Incoming Inquiries" in addition to sending the automated response, then add an email address, which is "already" configured as a "pop email account." If you "do not" wish to receive the original incoming inquiry, then simply enter a name, which "Is Not" configured as one of your existing pop mail accounts.

If at anytime you want to update, edit, or delete an auto response, simply go back into "Auto responders" and you'll see the current responders configured, as well as options beside each of them to change or delete.

Related Topics:
Setting up and configuring
Default Email Address Setting up your catch-all, and Avoiding Spam
Email forwarding setup
Pop Email Accounts
Using Web Mail to access your email accounts
Filtering incoming email and setting up email blockers