FAQ - Frequently Asked Questions

What is the control panel contact email address for?

There are two control panels, a billing control panel, and a hosting control panel. The billing control panel is where you manage all of your billing, while the hosting control panel is where you manage all of your website's functions.

Within each control panel you can set your contact email address. Here are the differences:

1) Billing Control Panel email address

This is your primary email contact address our techs will use when contacting you. Also, billing invoices, receipts, and your initial welcome email are all sent to this contact email address.

2) Hosting Control Panel email address

This is where important system event notifications will be sent. System events include thing like:

- When your site's bandwidth usage is within 80% of its monthly limit - When your site's disk space quota is nearing or has reached its limit - Other critical events concerning your account, as determined by the system

Also, is you lose your hosting panel login and make a request (from the hosting panel login screen) to have your login information re-sent, this is the email address it is sent to.

Related Topics:
No-More-Ads Plan specifics
Accessing your account via FTP
Username and Password
Accessing your account via its URL or associated temporary url
Accessing the Billing Control Panel
I've run out of bandwidth. What do I do?
Do you have any step-by-step tutorials on your site?
Why isn't my domain name working?
Accessing the Hosting Account Control Panel
The Home Directory
Why isn't SSH enabled for my account?
What DNS servers do I use for my domain name?
How do I order additional disk space for my site?